Quality Support
Safety & Technical Questions
Clear answers on fire alarms, passive protection, security systems and ongoing compliance.
Frequently Asked Questions
General Questions
What fire safety services do you provide?
We provide the installation, maintenance, testing and servicing of fire alarms, emergency lighting, fire extinguishers, fire doors, access control systems as well as other fire protection solutions
Do you work with residential and commercial properties?
Yes. We provide fire safety solutions for homes, offices, retail premises, warehouses, schools, healthcare facilities, and industrial sites.
Do you provide electronic service reports?
Yes, all clients receive digital service records following an visit compiling works completed by the attended engineer.
Compliance & Standards
What fire safety certifications do you hold?
We are BAFE registered and FIA members, ensuring all work matches strict UK legal safety requirement standards.
What is active vs passive safety?
Active systems detect, alert, and suppress a fire ; passive measures are built-in features designed to contain fire, slowing it spread. Together, active and passive systems work to protect lives, minimise damage, and help buildings comply with fire safety regulations.
How do we prepare for a site fire audit?
Ensure your fire safety systems are up to date, documentation is available, and fire exits and escape routes are clear. We can send your latest documentation if you're not confident before any inspection.
Projects & Refits
Can you help relocate systems during a refit?
Absolutely. We help relocate sensors and alarms during renovations to ensure the updated layout remains fully compliant.
Do you design smoke ventilation systems?
Yes, we design and install bespoke AOV and smoke ventilation systems for commercial corridors and stairwells.
Is your equipment compatible with legacy systems?
Many of our solutions are open-protocol, allowing us to maintain or upgrade existing legacy fire panels and security hubs.
Coverage & Response
Do you offer national coverage for my sites?
Yes, while based in Ipswich, our specialist engineering teams provide dedicated fire and security coverage across the entire UK.
How quickly can you attend a fault?
Response times vary by location and service agreement, but we aim to respond as quickly as possible.
Can you monitor systems remotely 24/7?
Yes, we offer centralized monitoring for fire and security systems to ensure immediate response to alarms at any time.